Terms and Conditions

Terms and Conditions

Admission and Supervision: By booking a ticket or using our services, you confirm that you are the parent or legal guardian of the child/children stated and understand that admission is subject to our terms and conditions. You agree to supervise your children at all times to ensure safe play and to avoid endangering or inconveniencing others in the center.

Acknowledgment of Risks: You acknowledge that there are inherent risks associated with dynamic play, interacting with live animals, and the use of equipment and facilities at Nekoland. You accept these risks and agree to abide by all rules, signage, and directions provided by our staff.

Liability Waiver: You agree not to hold the operators, owners, franchisors, franchisees, directors, staff of Nekoland, and all affiliated companies responsible or liable for any injuries, damages, or death resulting from your admission, patronage, or use of our services and equipment. The Management reserves the right to change its terms and conditions, refuse entry, remove individuals from the premises, and take any necessary actions to ensure the safety and enjoyment of all customers.

Use of Information: By booking a ticket or using our services, you consent to the use of your information by Nekoland. Your information will be kept confidential and will not be shared with third parties. It will be used solely by the brand owner, its affiliates, related companies, and staff of The Polliwogs Group and Nekoland for marketing purposes, analytics, service provision and administration, quality monitoring, as well as for investigation and contact tracing purposes when necessary.

Service Adjustments: In the event of unforeseen circumstances, such as a disease outbreak, regulatory requirements, quarantine or isolation procedures, or sanitization requirements, we may be unable to provide services or activities related to our “cats” or “cat interaction zones.” In such cases, we reserve the right to offer alternative services of similar value.

By booking a ticket or using our services at Nekoland, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined above.